About Us
The staff were very helpful and the online application was quick & easy definitely recommend...
SarahCharlie at Talk Loans was 5stars, couldn't be more helpful, after being turned down by other...
John
Our Story
Talk Loans was founded in 2014 and is the result of a small group of people with a vision for a different, better loan company. Since day 1 we’ve put our customers first which we really believe puts us leaps and bounds above the competition.
We always found that most people don’t understand their Loan options, and may end up with loans that aren’t suitable for their circumstances. So we set out to create an asset for everyone. We hope our customers don’t just get off the phone with us with a new loan, but also a new understanding of what is available to them. We have unique services for our online and call centre customers which means that when an application is made:
- Our customers will only be contacted by companies they want to hear from offering products relevant to what they’re looking for. This is much better than other models which can end up with 100 different companies hassling you for the next 6 months trying to make a fast buck.
- Our customers are in control of their application at all times and a successful outcome with us is ahead of everything else.
- Our focus is 100% on getting them a loan that they are happy with. This is why we never charge our customers any fees at all.
- If a guarantor loan is the chosen option, we will find a lender that will help with both you and your guarantor. Every lender has a unique offering and they’re constrained by their set lending criteria – we will look across all the available options so there is a much higher chance of approval.
This model is now proven to drive great outcomes for customers – just look at our Trustpilot feedback – and for our partners. We have rapidly developed a reputation for delivering great service and great results – for customers, for partners and for lenders.
We are Human
We are proud that Talk Loans is run by humans, not computers, scripts or bankers.
Customer Service
Our customers are at the heart of everything we do. We don’t just say this, we mean it.
Above and Beyond
We are always innovating. Our traditional values do not hold us back from exceeding expectations.
Clear and Honest
We give you the facts and help you decide what’s best for you. We don’t sell you what you don’t want.
Rob Westbury
CEO
Rob started work in Financial Services in 2001 as an Underwriter in a Secured Loans Brokerage. Since then he has built a portfolio of experience in numerous areas of Financial Services. Secured Lending, Unsecured Lending, Insolvency, Insurance and Loan Brokers.
He has worked significantly with PPI Resolution including interaction with FOS and the FSA/FCA.
Rob excels at people development, process-improvement and leadership. With these core principles leading the great success, including becoming the largest Broker with well-known brands such as Halifax and Black Horse Finance.
Interests
Personal interests on hold whilst helping bring up two daughters, but include barbecuing and supporting my local amateur football team (www.canaries.co.uk).
Has been known to
Enjoys the occasional girly cocktail (Appletinis). Be the first to leave on a night out.
David Butler
Director of Operations
David graduated from Nottingham Trent University in 1997 with a degree in Business Studies. Early in his career he joined Coca Cola. Spending 7 years there developing skills in Analytics and Financial Management.
In 2004 David entered the world of Financial Services, joining the Central Capital Limited group of companies as a Process Improvement Analyst. Within 2 years he was running the unsecured credit brokerage, Central Credit and launched Guarantor Loans Online (later to become UK Credit).
A 2-year break starting in 2011 allowed him to set up his first business. As a Financial Services consultant in the Unsecured Loan market. Before returning to Central Capital in 2013.
Interests
A keen (but amateur) golfer, I love live music, travelling and am up for anything that keeps life interesting.
Has Been Known To
Spend far too long on Karaoke machines.
Alex Clarke
Head of Marketing, Systems and Data Security
I have been working in financial services for over 6 years, with a strong marketing focus in the last 3 within the guarantor loans sector. My work revolves around developing and enhancing digital marketing channels, helping put the Talk Loans name at the forefront of customers minds. I also design and develop the front-ends of all our websites, ensuring they are simple to use and informative.
When I’m not working on the above you can find me mucking in with the day to day running of the business.
Interests
I enjoy socialising with friends and colleagues and cycling when the weather permits.
Has been known to
Happily trade a good nights sleep to play Zelda: Breath of the Wild.
Opening Hours
Mon - Thurs: 9:00 to 19:30
Fri: 9:00 to 17:30
Sat: 9:00 to 12:00
Sun: Closed
Phone Number
Please call us during our opening hours for the best service.
We aim to reply to all emails within 24 hours.
Address
Talk Loans
Kiln House
Pottergate
Norwich
NR2 1DX
WARNING: LATE REPAYMENT CAN CAUSE YOU SERIOUS MONEY PROBLEMS. FOR HELP GO TO MONEYADVICESERVICE.ORG.UK
Representative Example: Borrow £4,000 over 36 months. Monthly repayment of £194.78. Total repayable is £7012.08. Interest payable is £3012.08. Fixed APR of 49.7%. Interest rate of 41% per annum. Representative APR 49.7% (fixed).
Talk Loans is a Broker, not a Lender. To operate this service we receive commissions from the lender, broker or 3rd party we refer you to. To apply for a loan though our website you must be a UK resident.
Talk Loans is a trading style of Butler Westbury Limited Registered in England No 9035270. Authorised and regulated by the Financial Conduct Authority Reference No. 625156. Registered with the Information Commissioner’s Office ZA090336. Registered office address: 146 Drayton High Road, Drayton, Norwich, England, NR8 6AN
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