Complaints

You can expect us to be prompt, efficient and friendly when dealing with you and any complaints you may have. Our aim is to provide you with a world class, professional and confidential service.

Occasionally things may go wrong, or we may not live up to your (or our expectations). If that happens we’d like to know about it. We are happy to resolve your conerns. If you have a complaint about the service you have received from us let us know.

Please bring your concerns to our attention as soon as possible. The sooner we know about it the sooner that we can resolve it.

We have formal complaints procedures to ensure that your complaint is handled quickly, fairly and efficiently. More details of this process are available on request.

Your complaint (whether received by telephone, letter, e-mail or fax) will be looked into by one of our senior managers.

We will tell you if we need information from someone else to help us look into your complaint. Where necessary, we will get your written approval before seeking information for others in connection with your complaint.

For further information, or to make a complaint, please use Contact Us.

If we are unable to resolve your complaint to your satisfaction you may have the right to refer your complaint to the Financial Ombudsman Service. Our staff will assist you with this.

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0845 080 1800
Web site: www.financial-ombudsman.org.uk

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Opening Hours

Mon - Thurs: 9:00 to 19:30
Fri: 9:00 to 17:30
Sat: 9:00 to 12:00
Sun: Closed

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Phone Number

01603 391104

Please call us during our opening hours for the best service.

Address

Talk Loans
61 - 63 Riverside Road
Norwich
NR1 1SR

Email

contact@talkloans.co.uk

We aim to reply to all emails within 24 hours.

WARNING: LATE REPAYMENT CAN CAUSE YOU SERIOUS MONEY PROBLEMS. FOR HELP GO TO MONEYADVICESERVICE.ORG.UK

Guarantor Loans Representative Example: Borrow £4,000 over 36 months. Monthly repayment of £194.78. Total repayable is £7012.08. Interest payable is £3012.08. Fixed APR of 47.9%. Interest rate of 41%.

Personal Loans Representative Example: Borrow £300 over 6 months. Monthly repayment of £79.72. Total repayable is £478.32. Interest payable is £178.32. Fixed APR of 446.9%. Interest rate of 118.9%.

Talk Loans is a Broker, not a Lender. To operate this service we receive commissions from the lender we refer you to.

Talk Loans is a trading style of Butler Westbury Limited Registered in England No 9035270. Authorised and regulated by the Financial Conduct Authority Reference No. 625156. Registered with the Information Commissioner’s Office ZA090336. Registered office address: 3 Cricket Close, Drayton, Norwich, Norfolk, NR8 6YA

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